Terms of service

Terms & Conditions

Last Updated: June 5, 2026

Welcome to Retroheal. By accessing our website, placing an order, or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

Retroheal operates this online store to provide health, wellness, and related products to customers across Bangladesh.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or policies at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian.

  • The information you provide is accurate and complete.

  • You will use our services only for lawful purposes.

3. Product Information

We strive to display product descriptions, specifications, and images as accurately as possible.

However:

  • Product colors may vary due to screen settings and lighting conditions.

  • Product packaging may change from time to time.

  • We do not guarantee that product images will exactly match the delivered item.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order.

  • Cancel suspicious or fraudulent orders.

  • Limit order quantities.

After placing an order, our team may contact you for order confirmation before processing.

5. Pricing

  • All prices are displayed in Bangladeshi Taka (BDT).

  • Prices may change without prior notice.

  • Delivery charges, if applicable, will be shown during checkout.

  • We reserve the right to correct pricing errors at any time.

6. Payment Methods

We may accept:

  • Cash on Delivery (COD)

  • bKash

  • Nagad

  • Rocket

  • Debit Cards

  • Credit Cards

  • Other approved payment methods

Orders may be canceled if payment verification fails.

7. Shipping & Delivery

We deliver throughout Bangladesh through trusted courier partners.

Please note:

  • Delivery times are estimates only.

  • Delays caused by weather, courier issues, strikes, public holidays, or other circumstances beyond our control are not our responsibility.

  • Customers must provide accurate delivery information.

8. Return & Refund

Returns and refunds are governed by our Return & Refund Policy.

Important conditions include:

  • An unboxing video is mandatory for damaged or missing item claims.

  • Products must be returned in unused condition.

  • Products with physical damage, water damage, misuse, or missing accessories may not qualify for return or refund.

Please review our Return & Refund Policy before making a purchase.

9. Customer Responsibilities

Customers agree:

  • Not to provide false information.

  • Not to misuse the website.

  • Not to attempt unauthorized access to our systems.

  • Not to use the website for illegal activities.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Graphics

  • Text

  • Website design

is the property of Retroheal or its licensors and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

Retroheal shall not be liable for:

  • Delays in delivery caused by third-party courier services.

  • Temporary website downtime.

  • Indirect, incidental, or consequential losses arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

13. Third-Party Services

Our store is powered by Shopify and may use third-party payment gateways, delivery services, analytics tools, and marketing platforms.

We are not responsible for the policies or practices of these third-party service providers.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the People's Republic of Bangladesh.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Bangladesh.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised date.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Retroheal
Email: retroheal@gmail.com
Address: Sirajganj 6700, Bangladesh

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.